Reading Grab

Grab receives the first Cross-Border Ride-Hail Service Operator Licence and will soon pilot a new cross-border taxi booking service. Grab has emerged this Saturday as one of the stories drawing attention in Philippines.

Key facts

• Grab receives the first Cross-Border Ride-Hail Service Operator Licence and will soon pilot a new cross-border taxi booking service.
• Grab has been granted the first Cross Border Ride-Hail Service Operator Licence, which allows operators to provide cross-border services through their ride-hail platforms under the enhanced Cross-Border Taxi Scheme.
• SINGAPORE, 30 April 2026 – Grab, Southeast Asia’s leading superapp, today received the first Cross-Border Ride-Hail Service Operator Licence (CRSOL) under the enhanced Cross-Border Taxi Scheme, which has been jointly announced by the Ministry of Transport of Singapore and the Ministry of Transport of Malaysia.
• Passengers from both cities will be able to make Advance Booking of door-to-door rides through the Grab app, within a 12 hour to seven day timeframe.
• Grab will be offering an introductory discount of up to 20% to encourage users to experience the new service.

What we know

Going deeper, Grab has been granted the first Cross Border Ride-Hail Service Operator Licence, which allows operators to provide cross-border services through their ride-hail platforms under the enhanced Cross-Border Taxi Scheme.

On the substance, SINGAPORE, 30 April 2026 – Grab, Southeast Asia’s leading superapp, today received the first Cross-Border Ride-Hail Service Operator Licence (CRSOL) under the enhanced Cross-Border Taxi Scheme, which has been jointly announced by the Ministry of Transport of Singapore and the Ministry of Transport of Malaysia.

Beyond the headlines, Passengers from both cities will be able to make Advance Booking of door-to-door rides through the Grab app, within a 12 hour to seven day timeframe.

More precisely, Grab will be offering an introductory discount of up to 20% to encourage users to experience the new service.

It is worth noting that Safety features always-on: Grab’s standard 24/7 safety features – such as AudioProtect, trip monitoring, and the emergency SOS services.

By the numbers

At this stage, In a first for GrabCab – Grab’s taxi fleet launched in 2025 – a number of its drivers have also been issued licenses from Malaysia’s Land Public Transport Agency (Agensi Pengangkutan Awam Darat).

On a related note, this pilot will be rolled-out gradually, starting on 4 May 2026.

Going deeper, every day, hundreds of thousands of commuters cross the border for work, business and leisure, and we’ve seen growing demand for more transport options, especially for those travelling in groups.

On the substance, Advance Booking: Schedule trips conveniently between 12 hours and up to seven days in advance.

The wider context

On a related note, In line with this, Grab will be launching a Cross-Border SG-JB (Beta) pilot, which enables Advance Booking of door-to-door rides between anywhere in Singapore and anywhere within the following areas in Malaysia: Johor Bahru, Iskandar Puteri, Forest City, Kulai and Senai.

Going deeper, In a first for Grab’s taxi fleet, a number of GrabCab drivers are licensed to support cross-border journeys.

On the substance, this enables Grab to provide cross-border taxi booking services through the Grab app.

Beyond the headlines, With the licence, Grab will be piloting a new taxi booking service for cross-border journeys between anywhere in Singapore and anywhere within the following areas in Malaysia: Johor Bahru, Iskandar Puteri, Forest City, Kulai and Senai.

More precisely, Grab will expand and refine the service as more licensed cross-border taxis are onboarded and with feedback from the drivers and passengers in the coming months.

The bottom line

• This enables Grab to provide cross-border taxi booking services through the Grab app.
• Alex Hungate, President & Chief Operating Officer (COO) of Grab, said “Our passengers and business customers in both Singapore and Malaysia are eagerly awaiting door-to-door cross-border taxi services.
• Grab is honoured to partner with the governments of both countries in their vision to enhance cross-border connectivity.